KYC Verification at Online Casinos — Bangladesh Guide

How to complete Know Your Customer checks. Documents needed, timelines, and what to do if rejected.

Understand what KYC is

KYC (Know Your Customer) is mandatory identity verification required before first withdrawal at all licensed casinos.

Prepare your documents

National ID card (NID), passport, or driving license. Plus a utility bill or bank statement less than 3 months old for address proof.

Submit through your account

Go to Account → Verification or ID Verification. Upload clear photos of your documents — front and back for NID.

Wait for review

KYC takes 1–24 hours at most casinos. Some require up to 72 hours for complex cases.

What to do if rejected

Common reasons: blurry photo, name mismatch, expired document. Re-submit with better quality images. Contact support if rejected again.

Complete KYC immediately after registering, not when you need to withdraw. Having verified documents ready prevents withdrawal delays at critical moments.