Support
After-sale handholding; something many software vendors promise but few deliver.
To hackers, most support people are useless - because by the time a hacker calls support he or she will usually know the software and the relevant manuals better than the support people (sadly, this is *not* a joke or exaggeration).
A hacker's idea of "support" is a tête-à-tête or exchange of electronic mail with the software's designer.
[Jargon File]
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